Short answer
Before confirming Direct Access work, check that the barrister's client care letter sets out the agreed work, fee basis, timing, contact arrangements, complaints route and any tasks you remain responsible for.
Quick checklist
Start with these
Check The Scope Of Work
The letter should make the agreed work clear. This may be advice, drafting, a conference, representation at a hearing or a defined combination of tasks.
If the case needs litigation steps, document filing, service, evidence gathering or ongoing case management, check whether those tasks are included. Direct Access suitability depends on the case and the client's ability to manage any tasks outside the barrister's scope.
- What the barrister has agreed to do.
- What the barrister has not agreed to do.
- Any court, tribunal or filing dates mentioned in the instructions.
- Whether another professional may be needed.
- What documents or information are still required.
Check Fees, Timing And Communication
The fee section should explain how the barrister proposes to charge for the work. It should also explain timing and contact arrangements in practical terms.
Avoid assuming that a quote request, estimate or introductory email is the same as an accepted instruction. The key question is what has been accepted and recorded in writing.
- Fixed fee, hourly rate or other fee basis.
- Whether VAT or additional costs may apply.
- When the work is expected to be done.
- How urgent changes or extra work will be handled.
- Who to contact about administration or complaints.
Questions To Raise Before Work Starts
A short clarification request can prevent confusion later. If the matter is urgent, explain the deadline and ask whether the barrister can realistically complete the agreed work in time.
This guide is general information only. It is not advice on whether a client care letter is compliant or whether a barrister should accept a particular case.
- Is the scope limited to advice, drafting or advocacy?
- Who is responsible for lodging or serving documents?
- What happens if new papers change the scope?
- What deadline is the barrister working to?
- How should complaints or service concerns be raised?
Source/review note: based on Bar Standards Board Public Access guidance, client care letter guidance and Handbook rules. Review current BSB Public Access requirements before publishing detailed compliance wording.
Editorial status: source and legal review required. No completed legal review is claimed.
Direct Access Client Care Letter Barrister Guide FAQs
Does a Public Access barrister have to send a client care letter?
BSB guidance says a barrister should give clear written information once instructions are accepted. The letter should identify the work, fee basis, timing, contact arrangements and complaints information.
Does the letter mean the barrister will manage the whole case?
Not necessarily. Unless the barrister is authorised and has agreed to conduct litigation, some tasks such as filing documents, serving papers and managing court deadlines may remain with the client or another professional.
Should I ask questions before agreeing the work?
Yes. Ask for clarification before work starts if the scope, fee basis, deadlines or client responsibilities are unclear.
Ask For A Barrister Quote
Barristers4U helps clients request a quote from a suitable Direct Access barrister. The information on this page is general information only, not legal advice about your individual circumstances.
If your matter is urgent, include hearing dates, court deadlines, orders and any documents you already have when you submit your enquiry.
